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Troubleshooting

  1. SwitchBot Help Center
  2. Lock
  3. Troubleshooting
  • Lock's battery drains extremely quickly, what should I do?
  • Emergency customer service for home-lockout by a jammed Lock
  • Can SwitchBot Lock be triggered by other SwitchBot devices by Scene?
  • Can I fix the SwitchBot Lock with double-sided tape?
  • 3M stickers failed to snap the Lock firmly during setup
  • Firmware update stuck at 0%: SwitchBot Lock
  • What should I do if my dual lock auto-lock/unlock function does not work?
  • What Should I Do when My SwitchBot Lock Cannot Operate to Lock?
  • What Should I Do when My SwitchBot Lock Cannot Operate to Unlock?
  • What Should I Do when I Operate the SwitchBot Lock but It Got Jammed?
  • Failed to control Lock on Apple Watch
  • What should i do if the thumbturn seat loosens?
  • Why It Takes So Long for the NFC Tag to Trigger the Lock?
  • What should I do if the auto-lock/unlock function does not work?
  • How to Remove a Stripped Screw from SwitchBot Lock
  • What If the Status of the Lock on the App Does Not Match In Real-Life Situation?
  • Why Some of the Setting Options Being Greyed Out?
  • How to Control the SwitchBot Lock Remotely
  • Can Others Pair the SwitchBot Lock When It Is In My Account?
  • Can Someone Else Unlock My Door Via the SwitchBot Tag?
  • Why the SwitchBot Tag Does Not Work
  • What If Errors Happend During Calibration?
  • Why the SwitchBot Lock Cannot Carry the Thumbturn?
  • What If the SwitchBot Lock Showing Offline?
  • What If mobile device cannot detect SwitchBot Lock via Bluetooth
  • What Should I Do If the SwitchBot Lock Was Paired Too Late and the Blue Light Blinked Out?
  • How Do I Pair the SwitchBot Lock When It Is Under Another Account?
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