What to Do If I Can’t Set Two SwitchBot Locks as a Dual Lock?

• Related Product: SwitchBot Lock, SwitchBot Lock Ultra

1. Please kindly note that our Lock, Lock Pro, and Lock Ultra are different versions of the product and are not compatible with each other; therefore, they cannot be combined to create a dual lock configuration.

2. If you are using Lock Pro, we regret to inform you that this device does not currently support forming a double lock. We appreciate your understanding.

3. If you purchased two Locks or Lock Ultra and cannot form a dual lock, please try the following:

• Use the latest version of the SwitchBot app from the app store. You may not be able to set your door locks to dual-lock mode in the beta version.
• Check for any available firmware updates by going to SwitchBot app → Lock → Gear icon → Firmware & Battery. If needed, update the firmware to the latest version located near the device.
• Delete two locks from your app, then re-add them.
  • Long press your lock icon on the app to delete door locks.
  • Remove the batteries and then reinsert them.
  • Add two locks to the app again.
• If you select Lock B for grouping after tapping Lock A, please try tapping Lock B first and then selecting Lock A (i.e., swap the main lock and sub lock) to verify whether dual locking can be enabled.

Related Post: Can Two SwitchBot Lock Ultra Devices Be Set up for Dual Lock?

4. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Screen recording demonstrating the inability to set dual lock