What to Do If I Can't Enable the Cloud Service of SwitchBot Lock Pro and SwitchBot Lock?

Last Updated: 2024/05/28

• Related Products: SwitchBot Lock, SwitchBot Lock Pro, SwitchBot Hub Mini or SwitchBot Hub 2
• SwitchBot App Version: 8.4 or newer
• Firmware Version: Lock 6.8 or newer, Hub Mini 5.4-3.8 or newer, Hub 2 2.0-1.2 or newer, Lock Pro 1.8 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure SwitchBot Lock Pro / Lock and SwitchBot Hub products have been added to your App and your device firmware version is up to date.

3. Make sure the Lock Pro / Lock is within Bluetooth range (recommended 5 meters) of the Hub.

4. Please log out of the SwitchBot App, then log in again to confirm that you can enable the Lock Pro / Lock 's cloud service.

5. Please check if unplugging and plugging in the power supply of the Hub improves the problem.

6. Reinsert the batteries into the Lock Pro / Lock .

7. If the problem persists, we will escalate your feedback to our development team. Please contact us via SwitchBot App > Profile > Help & Feedback >Feedback.

SwitchBot Hub Products: SwitchBot Hub Mini, SwitchBot Hub 2