Last Updated:  2023 Nov 9

  • Related Products: SwitchBot Lock
  • SwitchBot App Version: 7.8 or newer

1. Make sure your SwitchBot App version is up to date.

2. For security reasons, one SwitchBot Lock can only be added to one account. If a Lock is added to another account of yours, please delete the Lock from that account first and then add it to a new account.

※Long press the SwitchBot Lock icon→tap the Delete button→confirm deletion

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3. When you add a Lock device, please upload your order evidence (order history form from Amazon/official website/reselling store) when you are prompted to "unbind" the device. Once correctly recognized by the application, the Lock will be automatically unbinded and you will be able to add it.

4. If your used purchase or order evidence is not recognized correctly, please click "Review Manually". We will respond with after-sales service.

Please note: Unauthorized products and unauthorized resale by malicious sellers are not included in the scope of after-sales service. Please understand that we are not able to provide after-sales service. 

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