Last Updated: 2024 Dec 25
- Related Product: SwitchBot Lock Pro
- SwitchBot App Version：9.5 or newer
- Firmware Version: 2.7 or newer
1. Make sure your SwitchBot App version is up to date.
2. Make sure SwitchBot Lock Pro has been added to your App and your device firmware version is up to date.
Note: After updating the latest firmware, please do not forget to recalibrate your Lock Pro.
Situation 1: Locking and unlocking logs are no longger updated:
3. Go to the SwitchBot App, tap your Lock Pro to access the operation screen, and lock/unlock it once to check if the logs can be synced.
4. If the issue continues, please contact us via SwitchBot App -> Profile -> Support ->Feedback. We will send your feedback to our R&D team for further assistance. When contacting us, please provide us with a screenshot of the locking and unlocking logs.
Situation 2: Locking and unlocking times displayed on SwitchBot App do not match reality:
3. Long press the Lock Pro on the app to delete it and then re-add it to see if it helps.
Important Note: Deleting and re-adding the Lock Pro will clear all previous logs.
4. If the issue continues, please contact us via SwitchBot App -> Profile -> Support ->Feedback. We will send your feedback to our R&D team for further assistance. When contacting us, please provide a screenshot of the incorrect time for locking and unlocking logs, as well as the actual times when these events occurred.
Situation 3: Unlocking and locking logs for a specific time are lost:
3. Long press the Lock Pro on the app to delete it and then re-add it to see if it helps.
Important Note: Deleting and re-adding the Lock Pro will clear all previous logs.
4. If the issue continues, please contact us via SwitchBot App -> Profile -> Support ->Feedback. We will send your feedback to our R&D team for further assistance. When contacting us, please provide a screenshot showing the locking and unlocking logs, as well as the missing period.
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