What Should I Do If I Can't Pair My SwitchBot Lock Pro Because of the Error Message "Device Initialization Is Abnormal"?

• Related Products: SwitchBot Lock Pro
• SwitchBot App Version: 9.13 or newer

1. Make sure your SwitchBot App version is up to date.

2. For security reasons, one SwitchBot Lock Pro can only be added to one account. If a Lock Pro is added to another account of yours, please delete the Lock Pro from that account first and then add it to a new account.

※SwitchBot App -> Long press the Lock Pro icon -> tap the Delete button -> confirm deletion

3. If you are using the device with family or friends, you can choose to use one ID and password for multiple users, or use the home sharing feature.

Related Post: How to Invite Other Users to My Home

4. When you add a Lock Pro device, please upload your order evidence (order history form from Amazon/official website/reselling store) when you are prompted to "unbind" the device. Once correctly recognized by the application, the Lock Pro will be automatically unbinded and you will be able to add it.

5. If your order evidence is not recognized correctly, please click "Review Manually". We will respond with after-sales service.

Please note: Unauthorized products and unauthorized resale by malicious sellers are not included in the scope of after-sales service. Please understand that we are not able to provide after-sales service.