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What Should I Do if Lock Ultra Spins Without Engaging During Calibration?

SwitchBot Customer Support
  • Related Products: Lock Ultra
  1. Make sure the adapter has been securely fitted onto the original thumbturn during installation. If it is not installed properly, the adapter may slip off. Please reinstall it and check again.
  2. If it is installed correctly, go to Lock Ultra > Settings > Basic Settings, find Lock Force, set the force level to Gentle, then calibrate again.
  3. If the issue persists, please contact customer support via Feedback in the SwitchBot App.

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