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  1. SwitchBot Help Center
  2. KATA Friends
  3. Troubleshooting

Troubleshooting

  • What Should I Do if KATA Friends Consumes Battery Quickly?
  • What Should I Do if KATA Friends Makes Abnormal Sounds or Noise?
  • What Should I Do if KATA Friends’ Arm Cannot Move, Gets Stuck, or Moves Abnormally?
  • What Should I Do if KATA Friends Initialization Is Abnormal?
  • What Should I Do if Photos Taken by KATA Friends Do Not Appear in the Album?
  • What Should I Do if KATA Friends Does Not Respond During a Conversation?
  • What Should I Do if KATA Friends Cannot Remember Previous Conversation Content?
  • What Should I Do if KATA Friends Mistakes Its Own Name During a Conversation?
  • Why Does KATA Friends Say It Can Not Support Moving Command but Still Move During a Conversation?
  • What Should I Do if SwitchBot Kata Friends Can Not Return to the Nest to Charge?
  • What Should I Do if SwitchBot KATA Friends’ Diary Includes Events That Did Not Actually Happen?
  • What Should I Do if Photos Taken by SwitchBot KATA Friends Are Not Clear Enough?
  • What Should I Do If SwitchBot KATA Friends Keep Their Eyes Closed?
  • Why Are SwitchBot KATA Friends Still Moving While Child Lock Is On?
  • What to Do If SwitchBot KATA Friends Fails to Connect to Wi-Fi and Cannot Be Added to SwitchBot App?
  • Why Do SwitchBot KATA Friends Have Their Eyes Open in the Nest, but SwitchBot App Shows Them Playing?
  • What to Do if the Gesture Control for Kata Friends Is Very Slow or Unresponsive?
  • What to Do if Voice Control for SwitchBot KATA Friends Is Slow or Unresponsive?
  • What to Do If SwitchBot KATA Friends' Diary Has Not Been Updated?
  • What to Do If I Receive a “Please Place Me on a Flat Ground” Alert for SwitchBot KATA Friends?
  • What to Do If Call Out the Names of SwitchBot KATA Friends and They Don’t Respond?
  • What to Do When SwitchBot KATA Friends Return to Their Nest and Cause It to Shift Position?
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