What Should I Do if KATA Friends Does Not Respond During a Conversation? – SwitchBot Help Center

Make sure the firmware version is up to date.
Make sure your SwitchBot App version is up to date. The conversation feature requires you to enable Chat Mode in the SwitchBot App.
Related article: Can I Chat with SwitchBot KATA Friends?
The conversation feature must be started with a specific command, such as "Let's chat".
The network connection may be unstable. Try waking the conversation again. Since Chat Mode requires relatively high processing power, KATA Friends may respond more slowly in poor network environments. Please make sure your network connection is stable.
Restart the device and try again.
After KATA Friends enters Chat Mode, its original built-in sounds will no longer play. It will focus on natural language conversation with you instead. Therefore, you may sometimes see it moving around without making any sound. This is normal. As long as KATA Friends can speak when you communicate with it, the device is working properly.