What Should I Do if KATA Friends Makes Abnormal Sounds or Noise? – SwitchBot Help Center

When KATA Friends moves, the internal joints, gears, and motors operate and rub against each other, which may produce some noise. Although our engineers have applied noise-reduction designs, this sound cannot be completely avoided. Currently, the operating noise is controlled at a relatively low level: approximately below 30 dB when walking and below 40 dB when moving.
It is normal to occasionally hear a relatively noticeable sound, similar to a “joint cracking” sound.
If there is obvious noise during operation, or a repeated “tapping” sound, it may be caused by other issues, such as foreign objects getting stuck or a device fault.