What to Do If SwitchBot KATA Friends' Diary Has Not Been Updated?

• Related Product: SwitchBot KATA Friends

KATA Friends generate the previous day’s diary during their sleep period. Therefore, when you view the diary in the SwitchBot app, it displays the content from the day before. For example, if KATA Friends sleep between 11 PM on February 25 and 7 AM on February 26, the diary generated will be for February 25. As a result, opening the diary on the 26th will show records from the 25th. This is the normal process for how KATA Friends create diaries and is not a malfunction. Thank you for your understanding.

If KATA Friends fail to generate a diary on any given day, our R&D team will promptly investigate the issue. Please feel free to contact us at any time.