What to Do If SwitchBot KATA Friends Fails to Connect to Wi-Fi and Cannot Be Added to SwitchBot App?

• Related Product: SwitchBot KATA Friends

1. Initial troubleshooting

• Make sure the Wi-Fi password is correct.
• Switch to a 2.4 GHz Wi-Fi network and try connecting again. 5 GHz Wi-Fi and enterprise routers are not supported. Please also check whether your router is using WPA1 or WPA2.
• Keep KATA Friends within a range with a strong Wi-Fi signal.
• Restart KATA Friends, then close and reopen the SwitchBot app.

2. Pairing steps

When KATA Friends is powered on, quickly press the bottom button twice. When the Wi-Fi icon appears in its eyes, follow the instructions in the SwitchBot app to add the device and enter your Wi-Fi password.

3. Notes

• If pairing fails and you need to reconnect, remove the device from the app, then press the device button again to enter pairing mode. Do not reconnect by selecting a new Wi-Fi network on the Wi-Fi settings page.
• On the Wi-Fi scanning page, manually entering a Wi-Fi name is not supported. The device needs to scan and find the Wi-Fi network automatically. If the Wi-Fi network cannot be scanned, go back to the initial troubleshooting steps and check your Wi-Fi network.

4. Still not working?

After confirming that KATA Friends has entered pairing mode and the Wi-Fi icon is flashing in its eyes, please record your phone screen from the app operation page until pairing fails, or record a video of the entire pairing process, then submit feedback to us.