- Related Product: SwitchBot KATA Friends
1. Please check for any available firmware updates by going to SwitchBot app → KATA Friends → Gear icon → Firmware & Battery. If needed, update the firmware to the latest version located near the device.
2. The environment where KATA Friends is located may be somewhat complex, causing it not to hear your voice. Please try raising your voice and speaking again.
3. For words that KATA Friends can understand, please refer to the link below. Please note that more complex words may not be recognized, so we kindly ask for your understanding.
Related Post: How to Interact with KATA Friend?
4. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:
- A video clearly capturing what you say to KATA Friends, but it does not respond
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