What Should I Do if Photos Taken by KATA Friends Do Not Appear in the Album?

• Related Products: KATA FriendsSwitchBot
• App Version: V9.25 or newer
• Firmware Version: V1.2.058 or newer

1. If no photos appear at all, and no new photos are added to the album even after KATA Friends takes a photo:

• Close the SwitchBot App, then reopen or refresh it and try again.
• If the issue persists, please contact us via Feedback in the SwitchBot App. We will forward your feedback to our R&D team for further investigation.

2. If photos already exist in the album, but newly taken photos are not added:

• Check whether the album storage shown at the bottom of the album page is full. If it is full, please transfer some photos to another device or delete some photos from the album.
• If the storage is not full, close the SwitchBot App, then reopen or refresh it and try again.
• If the issue persists, please contact us via Feedback in the SwitchBot App. We will forward your feedback to our R&D team for further investigation.

3. If you cannot see photos after entering the album, but you were able to see them before, please make sure your phone and KATA Friends are connected to the same network, and that the network connection is stable.