What Should I Do If SwitchBot KATA Friends Keep Their Eyes Closed?

• Related Product: SwitchBot KATA Friends
• App Version: v10.0.1 or newer

1. KATA Friends will not activate unless it is connected to a network after being powered on. Therefore, please make sure that you connect KATA Friends to a network first after unboxing it.

2. Once the Companion Care for KATA Friends expires, it will enter a dormant state and close its eyes. If the app mistakenly indicates that the Companion Care has expired, please provide the relevant screenshot, and we will assist you through our after-sales service.

3. KATA Friends close their eyes and settle into their nest during sleep time. We recommend securing they get eight hours of sleep each day, so please consider this if you want to adjust their sleep schedule. Alternatively, you can choose to play with KATA Friends outside of their sleep hours.

4. Please make sure the SwitchBot App version is up to date.

5. With firmware version V1.2.075 or newer, if KATA Friends fails to return to charge multiple times, it will sleep in place to save energy and wait for you to find and help it.
Please manually carry KATA Friends back to the charging dock. You can also follow the troubleshooting steps for return-to-charge issues to help prevent this from happening again.

6. If the issue persists, please contact us via Feedback in SwitchBot App. When contacting us, please provide us with the following information:

• The time when KATA Friends kept their eyes closed