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Troubleshooting

  1. SwitchBot Help Center
  2. Pan Tilt Cam & Pan Tilt Cam 2K
  3. Troubleshooting
  • Is it normal to hear a metallic sound when using the talk mode on the cam?
  • What should I do if the camera is no longer turned on?
  • The Indicator of the Switchbot Camera Is Always Red, What Should I Do?
  • What can we do when SwitchBot Camera device is hot?
  • Will Pan/Tilt Cam allow all-time recording and overwrite older videos by itself when SD card is full?
  • Delete or transfer Pan/Tilt Cam to another account
  • My Pan/tilt camera falls offline and can't re-connect
  • Why Can't I Turn on the Recording Settings Even If I Have Installed a Micro SD Card for the Pan/Tilt Cam?
  • Why Pan-Tilt Cam video lag in app & how to fix the delay
  • How to Fix It When My Pan/tilt Cam Keeps Rotating down, Gargeting Inside on ts Own?
  • Can't hear any audio from my Pan/tilt Cam in app, or there is an audio delay.
  • SwitchBot Cam Device Has Been Added to Another Account During Setup,What Should I Do?
  • Pan/Tilt Cam failed to scan the QR code during setup
  • What Should I do when I Try to Connect the SwitchBot Pan/Tilt Cam, the Indicator Light did not Flash Red Rapidly?
  • Pan/Tilt Cam can't connect to Wi-Fi network during setup
  • Can I view multiple SwitchBot Cameras on one screen?
  • How to reset the SwitchBot Pan/Tilt Cam?
  • Can the videos stored in the SD Card be exported and viewed on computer?
  • Can I access and view the image of one Pan/Tilt Cam over different cell phones?
  • My Pan/Tilt Cam does not rotate correctly, how do I calibrate it?
  • Pan/Tilt Cam keeps reporting"Fail to Add Device" during setup
  • Pan/Tilt Cam offline and disconnects from Wi-Fi frequently, what should I do?
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