What Should I do when I Try to Connect the SwitchBot Pan/Tilt Cam, the Indicator Light did not Flash Red Rapidly?

• Applicable products: SwitchBot Pan/Tilt Cam (1080p), SwitchBot Pan/Tilt Cam (2K)
• SwitchBot App version: 6.10 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure that the indicator light on the camera is flashing red rapidly before adding. If the indicator light is in other states, such as showing steady red light or green light etc., please wait patiently.

3. If the indicator light does not flash red rapidly after 3 minutes, reset the device and try to add it again.
How to Reset the SwitchBot Pan/Tilt Cam

4. If it still doesn't work, please contact us by clicking "Profile Page" - "Feedback" in the SwitchBot App, and provide the following information:
- App screenshots or videos when the adding process goes wrong
- When did the problem first occur
- When did you perform step 3
- (Optional) A video showing the behavior of the indicator light

After receiving the feedback ticket, we will analyze your question as soon as possible. You can also contact our customer support team by phone, live chat, etc. after completing step 4.