What Should I Do if the Video from Outdoor Pan/Tilt Cam 3K Is Very Blurry in the SwitchBot App?

• Related Product: SwitchBot Outdoor Pan Tilt Cam 3K

1. Please check if the protective film on the doorbell lens has been removed.  

2. Gently wipe the lens with a soft cloth, such as a non-woven fabric.  

3. Changes in temperature can lead to moisture condensing on the lens. Once the temperature stabilizes, the condensation should dissipate. Please wait a moment to see if the issue resolves itself.

4. If the issue persists, please contact us via Feedback in SwitchBot App. When contacting us, please provide us with the following information:

• A screenshot displaying the blurred image  
• A photo or video capturing the camera installation