My SwitchBot Cam was added to another account during setup. Can I still add it to my account?

Last Updated:  2023 Nov 9

• Related Products: SwitchBot Indoor Cam, SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Outdoor Spotlight Cam
• SwitchBot App Version: 7.8 or newer

1. Please make sure you have the latest version of the SwitchBot App.

2. As a security measure, camera products can only be registered to one account. If the camera is already registered to another account, please login to that account, delete the camera, and then add it to the new account.

3. When you add a camera, please upload your order evidence (order history from Amazon/official website/handling store) when the "Unbind" message appears. Once correctly recognized by the application, the camera will automatically unbind and allow you to add it.

4. If your used purchase or order evidence is not recognized correctly, please click "Review Manually". We will respond with after-sales service.