Last Updated: 2024/08/08
- Related Products: SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K, SwitchBot Pan/Tilt Cam Plus 2K, SwitchBot Pan/Tilt Cam Plus 3K,
- SwitchBot App Version: 8.7 or newer
1. Make sure your SwitchBot App version is up to date.
2. Please check the indicator light status by unplugging and then plugging in the power supply for your Pan/Tilt Cam.
3. If the indicator light is red: My SwitchBot camera indicator light is always red, what should I do?
4. If the indicator light is green and there is nothing wrong with other Wi-Fi products in your home, please remove the camera from SwitchBot App and try adding it again.
5. If the camera is offline on your home Wi-Fi, please switch to cellular on your smartphone and see if you can view the video.
6. If you are using a VPN, please disconnect the VPN connection and see if the problem improves.
7. If the above does not resolve the issue, please contact us via SwitchBot App > Profile > Help & Feedback >Feedback. We will forward your feedback to our development team for further assistance. When contacting us, we would appreciate it if you could provide us with the following information.
- A screenshot showing that your camera's live stream is offline
Comments
20 comments
Falla continuamente la conexión wifi
Non si connette ad Wifi ..
Non capisco perché vada offrire...telecamera poco affidabile
Telecamera non affidabile
Non funziona comprato con Amazon. Luce rossa fissa e poi lampeggiante
Non funziona comprato con Amazon. Luce rossa fissa e poi lampeggiante
La caméra rest Hors connexion après la MAJ et différentes étapes de mise en route ???
No se conecta al wwf
No se conecta al wife
Si disconnette sempre. Poco affidabile
Switbot tilt won’t calibrate
Se pierde la señal de wifi y hay desconectar la corriente y vuelve a coger la señal
Se deconnecte du wifi régulièrement mais depuis 3 jours impossible de se reconnecter.
Acheté récemment
Se deconnecte du wifi régulièrement mais depuis 3 jours impossible de se reconnecter.
Acheté il y a moins d'un an
Ne fonctionne plus, moins d'un an d'utilisation. Pas de retout de votre part. Achat inutile
The device is offline..I can't see a video camera
The device is offline..I can't see a video camera
The device is offline I can't see the camera to my phone
The device is offline i can't see the camera to my phone
Buongiorno
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