- Applicable products: SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K
- SwitchBot App version: 6.14.1 or newer
- Device firmware version:
- SwitchBot Pan/Tilt Cam: 1.0.2 or newer.
- SwitchBot Pan/Tilt Cam 2K: V33.9.12 or newer.
Note: All SwitchBot Camera devices can only be added to one SwitchBot account. This is to protect the user's privacy.
If you want to share the Pan/Tilt Cam with other accounts, we suggest you can try to use the home sharing function in the SwitchBot app.
If the problem still exists, please feel free to let us know, and we will send you further assistance.