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  2. Pan Tilt Cam & Pan Tilt Cam 2K
  3. Troubleshooting

Delete or transfer Pan/Tilt Cam to another account

SwitchBot Customer Support
  • Updated

Updated: 2023.03.16

  • Applicable products: SwitchBot Pan/Tilt Cam, SwitchBot Pan/Tilt Cam 2K(3MP)
  • SwitchBot App version: 6.24 or newer
  • Device firmware version:
    • SwitchBot Pan/Tilt Cam: 1.0.2 or newer.
    • SwitchBot Pan/Tilt Cam 2K: V33.9.14 or newer.

Note: All SwitchBot Camera devices can only be added to one SwitchBot account. This is to protect the user's privacy.

If you want to share the Pan/Tilt Cam with other accounts, we suggest you can try to use the home sharing function in the SwitchBot app.
Refer to:https://support.switch-bot.com/hc/en-us/sections/4424752047767-Home-Sharing

 

If the problem still exists, please feel free to let us know, and we will send you further assistance.

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