What Should I Do if SwitchBot Outdoor Pan/Tilt Cam 3K Fails to Update Its Firmware?

• Related Product: SwitchBot Outdoor Pan Tilt Cam 3K

1. Please use the latest version of the SwitchBot app from the app store. Issues may occur when using the Beta version. Thank you for your understanding.  

2. Perform the firmware update near the device to ensure a stable connection.

3. Turn off your home router, wait about 30 seconds, then turn it back on.

4. Switch to a mobile hotspot connection and attempt the update again.

5. If you have another smartphone, please try using it instead.  

6. There may be failures due to network connection issues, so please wait for some time and try multiple times.

7. Enable "Automatic Upgrades" by going to SwitchBot app → Outdoor Pan Tilt Cam 3K → Gear icon → Firmware Version , wait for about a week, and check if the update occurred automatically.

8. If the issue persists, please contact us via Feedback in SwitchBot App.