Before Purchase: Questions and Answers
- How Much Network Traffic Does SwitchBot Pan/Tilt Cam Consume?
- Switchbot Pan/Tilt Cam 2K Infrared Wavelength in Night Vision Mode
- Does SwitchBot camera devices support RTSP?
- Where are recordings saved when using both micro SD card and cloud storage?
- Updates to our Cloud Storage plans! (For EU customers)
- Updates to our Cloud Storage plans!
Setup Guides
- How to Check the Order Number for Purchased Cloud Storage
- How To Switch Between Different Cameras by Swiping Left and Right on the Real-Time Monitoring Screen
- How to Download Cloud Storage Video
- How to Turn Off SwitchBot Camera Cloud Storage Subscription Ads
- How to Turn On/Off Motion Detection Notifications For SwitchBot Pan/Tilt Cam, Pan/Tilt Cam 2K
- How to Switch Cloud Storage From One Cam to Another Cam?
Troubleshooting
- Why Do I See AI Guard Plan Instead of Cloud Storage Service?
- Why Do I Need to Create an Account and Password for the Camera?
- My SwitchBot Cam was added to another account during setup. Can I still add it to my account?
- What to Do When I Am Not Notified of Motion Detection
- Is it normal to hear a metallic sound when using the talk mode on the cam?
- What should I do if the camera is no longer turned on?