Skip to main content
SwitchBot Help Center Help Center home page
  1. SwitchBot Help Center
  2. Keypad
  3. Troubleshooting

Troubleshooting

  • What to Do If My Child’s Fingerprint Cannot Be Added to SwitchBot Keypad Vision/Keypad Vision Pro?
  • What to Do If My Keypad Vision/Keypad Vision Pro Does Not Automatically Wake Up When Close to the Device?
  • What to Do If SwitchBot Keypad Vision/Keypad Vision Pro Won't Power on?
  • What to Do If SwitchBot Keypad Vision or Keypad Vision Pro's Face Recognition Failed?
  • Why Is Facial Recognition Registration Unsuccessful When I Have a Beard?
  • What to Do If My Keypad Responds but I Can't Use Passcords and Fingerprints to Unlock My Lock?
  • What to Do If Face Registration Failed?
  • What to Do If Some Parts Are Missing from My New SwitchBot Keypad Touch?
  • SwitchBot Keypad Unbinding Procedure
  • Which Part of SwitchBot NFC Card Can Be Punched to Turn It Into a Keychain?
  • Can I Purchase Just the 3M Sticker for SwitchBot Keypad / Keypad Touch?
  • Can I Copy the Passcodes/Fingerprints/SwitchBot NFC Cards from One SwitchBot Keypad/Keypad Touch to Another?
  • What to Do If SwitchBot Keypad/Keypad Touch Paired to SwitchBot Lock Is Offline and Cannot Be Deleted by Long Press on the Device?
  • How to Reset a SwitchBot Device When an Ejection Pin Isn’t Around?
  • What to Do If My SwitchBot Keypad/Keypad Touch Has Stopped Responding?
  • What to Do If My Keypad Was Disable Due to 5 Failed Unlocking Attempts?
  • What to Do if I Lost My Keypad Touch?
  • What to Do If I Failed to Add My Keypad/Keypad Touch During Setup?
  • What to Do If the Added Fingerprints Cannot Unlock SwitchBot Lock?
  • What to Do If SwitchBot App Keeps Telling Me That My Fingerprint Failed to Be Added?
  • The Alert arose When I Tried to Removed the batteries of the Keypad / Keypad Touch, How Do I Turn It Off?
  • What to Do If I Can’t Unlock My Lock With the Paired NFC Card?
  • What to Do If I Cannot Add an NFC Card to SwitchBot Keypad?
  • What to Do If All the Buttons on SwitchBot Keypad Have Stopped Responding?
  • What to Do If My NFC Card to SwitchBot Keypad Was Lost?
  • What to Do If SwitchBot Keypad Cannot Be Installed on the Mounting Plate?
  • What Would Happen if We Keep Using Wrong Nfc Card to Scan the Keypad?
  • What to Do If I Can't Add My Palm Vein to SwitchBot Keypad Vision Pro?
SwitchBot Help Center
Dansk Deutsch Español Français Italiano 日本語 한국어(대한민국) Nederlands Português Svenska 简体中文 中文 (香港)