What to Do If I Failed to Add My Keypad/Keypad Touch During Setup?

Last Updated: October 8, 2022

• Applicable products: SwitchBot Keypad, SwitchBot Keypad Touch
• SwitchBot app version: 6.14.1 or newer

1. Make sure your SwitchBot app is the latest version.

2. Please restart the Bluetooth function of your mobile devices.

• For Android 12 or earlier devices, please enable location services for SwitchBot app by following these steps:
  1. Open your device settings.
  2. Scroll down and tap Personal.
  3. Find the Location Services icon, Toggle from off to on.

3. Remove and re-insert the battery of the keypad and add it back again.

4. If it doesn't work, retry the setup on another mobile phone if you have one.

• If possible, try adding within another different system.

If it doesn't work, Please submit a feedback.

Send feedback

To receive a technical help from SwitchBot support team, follow these steps: 

On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > Specify info to help describe your issue.