What to Do If My Keypad Responds but I Can't Use Passcords and Fingerprints to Unlock My Lock?

• Related Product: SwitchBot Keypad, SwitchBot Keypad Touch
• SwitchBot App Version：9.8 or newer

1. Unpair the Keypad Touch and the Lock.

2. Long press the Keypad Touch icon to remove it from your App.

*Please be aware that if you remove the device from the SwitchBot App, all added fingerprints, passwords, and NFC cards will be deleted.

3. Remove and then reinsert the batteries in the Keypad.

4. Re-add the Keypad and link your Lock.

5. Place your keypad one meter away from the lock to see if it helps with unlocking and locking.

6. If the above steps do not improve the situation, please contact us via SwitchBot App -> Profile -> Support ->Feedback. When contacting us, please provide with the following information:

• A video of two devices within a meter of each other but unable to lock and unlock the Lock using Keypad