What to Do If My Child’s Fingerprint Cannot Be Added to SwitchBot Keypad Vision/Keypad Vision Pro?

• Related Product: SwitchBot Keypad Touch, SwitchBot Keypad Vision, SwitchBot Keypad Vision Pro

If other family members can add their fingerprints, it means there is no issue with the Keypad Touch itself.

Children have faster skin metabolism, causing their fingertips' outer layer to renew more frequently. This natural process can make fingerprint patterns less stable and challenging for recognition systems.

When registering, make sure your child's fingertip and sensor area are clean and dry. Try registering the same finger multiple times on different days to help the sensor recognize the pattern better.

If your child still cannot register the fingerprint after several attempts, consider using alternative unlocking methods like passcodes, faces (for Keypad Vision only) or NFC cards instead. This issue may persist even with a replacement device due to children's natural fingerprint characteristics.

Note:

If your child is unable to unlock the door lock using their fingerprint, try the enhanced fingerprint feature by re-adding the fingerprint that fails to unlock the lock. Follow the guide below to set it up.