Last Updated:  2023 Nov 9

  • Related Products: SwitchBot Keypad, SwitchBot Keypad Touch
  • SwitchBot App Version: 7.8 or newer

1. Please make sure you have the latest version of the SwitchBot app.

2. Due to security measures, one Keypad/Keypad Touch can only be added to one account. If you have added it to another account of yours, please remove Keypad/Keypad Touch from that account first, and then add it to the new account.

3. When you add the Keypad/Keypad Touch, please upload your order evidence (order history form from Amazon/official website/handling store) when you are prompted to "unbind" the Keypad/Keypad Touch. Once correctly recognized by the application, the lock will be automatically unbinded and you will be able to add it.

4. If your used purchase or order evidence is not recognized correctly, please click "Review Manually." We will respond with after-sales service.

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