What to Do If My Keypad Vision/Keypad Vision Pro Does Not Automatically Wake Up When Close to the Device?

• Related Product: SwitchBot Keypad Vision / Keypad Vision Pro
• SwitchBot App Version：9.13 or newer
• Firmware Version: 1.5 or newer

1. Update the firmware of the Keypad Vision to V15 or later to see if it helps.

2. Go to SwitchBot App -> Keypad Vision -> Gear Icon -> Face Entry Settings -> Trigger Face Recognition,  set it to Manual first, then switch it to Auto again.

3. Go to SwitchBot App -> Keypad Vision -> Gear Icon -> Face Entry Settings -> Recognition Sensitivity, set it to high.

4. Please confirm if your Keypad Vision has been installed in a place where direct sunlight can shine on it.

5. If the issue persists, please contact us via SwitchBot App -> Profile -> Support ->Feedback. 
When contacting us, please provide with the following information:

• A photo of the installation environment of your Keypad Vision