- Applicable products: SwitchBot Pan/Tilt Cam (1080p), SwitchBot Pan/Tilt Cam (2K)
- Please prepare a pin/needle for resetting the camera.
- Make sure the camera is powered on.
- Make sure the camera is not registered to another SwitchBot account. If the camera was previously added to another account, we will not be able to complete the reset.
- Insert the needle into the reset hole on the back of the SwitchBot Pan/Tilt Cam and hold it for 5 seconds after you hear a click sound.
- Make sure you hear a 'bang-bang' beep sound from the camera.
- Release the needle.
- After you hear the startup sound, proceed to add the camera to your SwitchBot account again.
If you encounter other problems, please contact us by clicking "Profile Page" - "Feedback" in the SwitchBot App.