What to Do If SwitchBot Hub 3 Keeps Disconnecting from Wi-Fi?

• Related Product: SwitchBot Hub 3

1. Please place the Hub 3 closer to the Wi-Fi router (within 5 meters).

2. Unplug the Wi-Fi router and the Hub 3, then plug them back in.

3. Please set up Wi-Fi again by going to SwitchBot app -> Hub 3 -> Gear icon -> Wi-Fi settings near the device.

4. If the device goes offline at a certain time, please check if the problem can be resolved by setting DHCP to "Never expire: in the following order: Wi-Fi router basic settings → Settings → IPV4 → DHCP → Never expire.

5. If your Hub 3 can connect to your phone's personal hotspot, please go to Hub 3 → gear icon → Firmware & Battery in the SwitchBot app to check for available firmware updates. If necessary, update the device's firmware nearby to the latest version.

6. If your Wi-Fi router supports both 5GHz and 2.4GHz frequencies, connect to a 2.4GHz network.

*If your Wi-Fi router is set to use the 2.4GHz band for 802.11 b/g/n and has ax enabled, please disable ax.

7. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• Your router brand
• Your router model
• Router settings details
• A recording of your networking failure