What Should I Do if a Hub 2 Matter Sub-Device Has Been Added in the SwitchBot App but Cannot Be Found on the Apple Home Home Page? – SwitchBot Help Center

Go to Apple Home > Home Settings > Home Hubs & Bridges > Hub 2 > Accessories and check whether the device can be found. Some devices, such as Motion Sensor, may not generate a card on the Apple Home home page by default.
If the issue persists after Step 1, check whether the device appears as No Response in the third-party app after being added. If it does, please try the following:
- Create a new Home in the Apple Home app.
- Add any Apple home hub to the new Home.
- Reset Hub 2 and add it to the new Home, then check whether it works properly.
After adding the sub-device, make sure the device and your home hub, such as Apple HomePod or Apple TV, are connected to the same 2.4 GHz network.
If Steps 2 and 3 are both normal, remove the sub-device from the Matter sub-device list in the SwitchBot App, then add it again as a sub-device. Please avoid adding multiple sub-devices within a very short time, such as adding 2 or 3 devices within 1 second, as this may prevent the third-party platform from updating the devices properly.
If Step 4 does not work, try restarting the home hub.
If Step 5 does not work, try adding Hub 2 to Apple Home again, then add the sub-device again.

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