Updated: 2022.10.11

  • Applicable products: Curtain U Rail, Curtain I Rail, Curtain Rod
  • SwitchBot App version: V6.16or newer
  • SwitchBot Curtain Firmware Version: V4.6or newer

1. Make sure your SwitchBot app version is up to date.

2. Reboot the Bluetooth of your phone.

3. Charge the curtain for one hour, then press and hold the button on the device for at least 45 seconds to reset it. (During this process, the indicator light will blink fast, lights up, then turns off) Please conduct the reset with the Curtain connected to power with a cable to restore it to its factory settings.

4. After the reset, check if the Curtain can be connected. Once connected, check if the firmware version is the latest.

If it is not V4.6 or newer version, please log in to the SwitchBot app → Profile → Feedback, and submit a feedback ticket to ask for the latest firmware upgrade for the Curtain.

5. If you still cannot connect the Curtain after resetting, please submit a feedback ticket about the connection issue.

Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:

Video of the curtain being held down for more than 45 seconds

Comments

2 comments

  • Tino

    The answer to every Switchbot curtain problem is to hold the factory reset button for 45 seconds. Factory resetting devices should be a last resort not the primary workaround. For those of using 3rd party smart integrations, this is really tedious as we have to create all the rules in those other application every time switchbot curtain decides it no longer wants to communicate with the app. I'm resetting one of my curtain ~once per month. 

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  • sam011989

    I agree with the other comment. This is pathetic that the only resolution is a factory reset and no way to just do a soft reboot. I’m getting to the point of just throwing all my Switchbot devices away and finding another solution because I’m getting really sick and tired of constantly resetting and repairing and rebuilding my smart home infrastructure around these unreliable pieces of junk.

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