What to Do If My Curtain Stops When It Hits the Fixed Metal Seat on the Rail While Running?

• Related Products: SwitchBot Curtain U rail, Curtain U rail 2

1. SwitchBot Curtain is not compatible with curtain tracks that have decorative metal accents or fixed metal fittings (as shown below). Using the device on these types of tracks may lead to operational failure, excessive wear, or even permanent damage to your curtain rail. Please refrain from using the device on these specific tracks.

2. If you have already purchased our SwitchBot Curtains, please contact the place of purchase for a return and refund.

3. For curtain rails like this, please refer to the link below. The image displays a TOSO track. However, similar designs from other manufacturers are also incompatible and should not be used.

Related Posts: TOSO https://www.toso.co.jp/products/c_rail/k_rail/cgata/