Updated: 2022/12/09
- Applicable products: Curtain U Rail, Curtain I Rail, Curtain Rod
- SwitchBot App version: V6.19.1 or newer
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Make sure you have the latest version of our app/
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Please turn off the Bluetooth function inside your smartphone, and turn it on again. Smartphones using Android OS 12 or earlier will also need to allow Location Services.
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Press and hold the button on SwitchBot Curtain for 45 seconds to perform a hardware reset. Please pay attention to the following:
- In the first 15 seconds, the indicator light will be blinking.
- Then it will stay on for 10 seconds. When you have pressed for 25 seconds, the indicator light will start to blink again, then it will go off.
- After 45 seconds, release your finger.
- The indicator will be on for 1 second. Then the SwitchBot Curtain has been reset in the hardware.
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After resetting it, re-add SwitchBot Curtain to your account.
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You can also try adding SwitchBot Curtain to your account via other mobile devices to troubleshoot.
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If it the ahove doesn't work, please contact us via our app → Profile → Feedback. And provide the following information when contacting us:
A video of you powering on SwitchBot Curtain with a cable.
A video showing long-pressing of the button found on your SwitchBot Curtain for 45 seconds.
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