Updated: Feb 19th, 2023

  • Applicable Products: SwitchBot Curtain U Rail, Curtain I Rail, Curtain Rod
  1. Please make sure you are using the latest version of our app.
  2. If your firmware update does not proceed (e.g., it gets stuck at 10%) when pairing, please charge the device you are having an issue with for one full hour, then press and hold the button found on the outside of your device for at least 45 seconds with the power plugged in (LED light shhould blink fast→ light up→ and then turn off) to restore the device to factory settings. Pair the device again once this is done.
  3. If your firmware version update fails for a SwitchBot Curtain device that has already been added to your account, please press and hold the button located on your device for 45 seconds before updating its firmware version also.
  4. If the above methods do not solve your issue, please contact us by logging into our app, clicking on Profile, and then select Feedback. We would appreciate it if you could provide us with the following information when you contact us:
  • The video of you pressing the reset button for at least 45 seconds

Comments

2 comments

  • Tino

    Switchbot have missed a workaround here that is less impactful on the user than going for a factory reset. If one of two grouped curtains won't updated, ungroup the curtains, then you should find the faulty curtain will now upgrade, then regroup and recalibrate the curtains. This removes the need to lose your third party integrations and rules that you have set up. 

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  • Gareth Pritchard

    I had to simply turn off my WiFi and switch to my data plan and it worked flawlessly. I'm not sure why or what on my network or ISP is blocking the firmware download but it's worth a try if you're having this issue!

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