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How Do I Delete Account Information, Clear Personal Information, or Delete Local Device Data?

SwitchBot Customer Support
  • Related Products: KATA Friends
  1. Clear personal data: Delete the device from the old account in the SwitchBot App. Then log in to the app with another account, bind the device, and delete the binding immediately. This can help ensure that the user records on the device are deleted. However, device-level information such as the activation date, maintenance records, and lifestyle service subscription will remain.
  2. Completely clear device information: Please contact customer support via Feedback in the SwitchBot App.

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