How to Cancel KATA Friends Companion Care

• Related Product: SwitchBot KATA Friends

If you have purchased KATA Friends Companion Care and already activated it in the SwitchBot app using the redemption code, the plan will remain valid until the end of the current service period. Cancellation and refunds are not supported once the plan has been activated. After the service period ends, the plan will be canceled automatically, so no further action is required on your side. If you would like to use Companion Care again, you can purchase a new plan at that time.

If you have purchased Companion Care but have not yet activated it with the redemption code, please submit feedback through the SwitchBot app and include the redemption code. After we invalidate the code, we will proceed with the refund process.