Signing Up an Account and Signing in to SwitchBot App – SwitchBot Help Center

Last Updated: 2024 Aug 27

SwitchBot App Version: 9.0 or newer

Signing up

Tap "Sign up" and follow the on-screen instructions to create an exclusive account for the SwitchBot App. Alternatively, you can sign up directly with a third-party account, such as Apple, Google, or Amazon.

If you run into problems, you can look for solutions under Sign up / Change / Delete.

Signing in

If you have an existing email address or username, please sign in with that email and password.

If you have a third-party account, please choose a service at the bottom of the page and sign in.

If you signed in with a third-party account last time, you will see a small tooltip that says, "last signed in."

Forgot password

If you have forgotten your password, please refer to the related post.

How to Change the Password for My SwitchBot Account?

Change Password

You can change your password by following the link below.

How to Change the Password for My SwitchBot Account?

Change Email

You can change your email address by following the link below.

How to Change SwitchBot Account (Email Address)?

Delete Account

You can delete your account along with its data in the app.

How to Delete SwitchBot Account?

Link with SwitchBot Official Website

You can link your SwitchBot app account with SwitchBot Official Website account so you do not need to manage extra credentials if you would like to purchase from SwitchBot Official Store and get SwitchBot points.

How to Use SwitchBot Points?

Link with Third-party Services

You can link third-party services with your SwitchBot account, such as Alexa, Google Home, IFTTT, SmartThings, and so forth.

General Tips

When entering email login information in the SwitchBot App, if you enter an email address that does not meet the conditions, you may receive an "Email Format Error" message. To enter a valid email address when signing up, see the tips below.

The length of the email address used to register the SwitchBot App is not limited and can be English (including uppercase and lowercase), numbers, dots, underscores, and minus signs. The first character must be a letter or number.

Only letters, numbers, and symbols must be entered before "@", such as "_" and "-"

"@" must always be followed by "@a.b". A or B must be alphanumeric

Example: The following email name meets the email requirements for SwitchBot App registration:

user_name@switchbot.com
user-123@switchbot.com
123-user@switchbot.com

Reference: None of the following email names meet the email requirements for SwitchBot App registration:

_user123@switchbot.com
-123user@switchbot.com
user*123@switchbot.com

The first start is not a letter or number, or an unsupported special character is used.

If the email address you entered doesn't meet the criteria, we recommend that you change to another email address that meets the registration format criteria.

SwitchBot App Version: 7.5 or newer

1. For newly created accounts in the SwitchBot app, please log in directly with your email address/username and password.

2. If you have an external (Apple, Amazon, Google) account, please sign in directly with "Log in with external account". You have the right to add, access, and control the SwitchBot products and devices associated with you.

* If you cannot log in with an external account, please contact our customer service team at support@switch-bot.com with your account.

3. If you have changed your password or forgotten your passcode, please refer to the related post.

4. When entering email login information in the SwitchBot App, if you enter an email address that does not meet the conditions, you may receive an "Email Format Error" message. To enter a valid email address when signing up, see the tips below.