Identity Verification

Whenever you attempt to change your email address, password, or modify anything that concerns your account security, we will send an email to you to verify your identity.

It is essential you sign up your account using a valid email for future verification.

I can sign in to my email but I don't seem to receive any verification email.

Please view this article, Failed to get verification code from SwitchBot?

I cannot sign in to my email account.

Please understand that it is your responsibility to ensure access to your own email account so that we can verify your SwitchBot account through sending you verification code. Otherwise, we are unable to verify your identity as the owner of a particular account securely.

As a final attempt, we kindly ask you to try open the browser of your PC or any personal device that you have a mail app installed on. You may find some luck in other frequently logged in devices.