- Produit concerné : SwitchBot Bot
- Version de l'application SwitchBot : 9.16 ou plus récente
- Version du micrologiciel : 6.6 ou plus récente
1. Assurez-vous que notre application est à jour.
2. Assurez-vous que votre Bot a été ajouté à votre application et que la version du micrologiciel de votre appareil est à jour.
- Les informations relatives à la version du micrologiciel peuvent être consultées en accédant à l'application SwitchBot > Bot > Micrologiciel et batterie.
3. Assurez-vous que votre SwitchBot Bot est compatible avec votre interrupteur et évitez les interrupteurs tactiles ou ceux qui nécessitent une pression plus forte.
4. Activez les paramètres Bluetooth de votre smartphone et rapprochez-vous autant que possible du SwitchBot Bot.
Si vous utilisez Android 12 ou une version antérieure, assurez-vous que les services de localisation ont été autorisés pour notre application.
5. Remplacez la pile, puis réessayez.
6. Ouvrez le couvercle arrière de votre Bot, appuyez brièvement une fois sur le bouton de réinitialisation situé dans le coin (n'appuyez pas longuement) pour réinitialiser le SwitchBot Bot.
Remarque : si vous avez accidentellement appuyé longuement sur le bouton de réinitialisation et que le voyant clignote une fois, retirez et réinstallez la batterie. Le voyant clignotera à nouveau. Appuyez ensuite brièvement une fois sur le bouton de réinitialisation pour réinitialiser correctement le SwitchBot Bot.
appuyez sur Appareil appuyez sur Paramètres dans le coin supérieur droit puis sélectionnez Firmware et Batterie."}}},"align":"left","text_indent":0}},"doxcnpUpkV9lTbrSFmQkmqNuE3c":{"id":"doxcnpUpkV9lTbrSFmQkmqNuE3c","snapshot":{"type":"ordered","parent_id":"ZYYSd4MmBoJoBaxxxKqcEaqxnjg","comments":null,"locked":false,"hidden":false,"author":"7095572324400906241","children":[],"text":{"apool":{"nextNum":3,"numToAttrib":{"0":["author","7095572324400906241"],"1":["textHighlight","rgb(31,35,41)"],"2":["author","6989792516144906243"]}},"initialAttributedTexts":{"attribs":{"0":"*0*1+h*2*1+2*0*1+4k"},"text":{"0":"Assurez-vous que le SwitchBot Bot est compatible avec votre interrupteur, et évitez les interrupteurs à glissière tactile ou les interrupteurs qui nécessitent une pression plus 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7. Après la réinitialisation, désactivez puis réactivez les paramètres Bluetooth de votre smartphone et rapprochez-vous autant que possible du SwitchBot Bot. Vérifiez à nouveau si cela résout le problème.
8. Retirez la batterie du Bot et insérez-la tout en appuyant sur le bouton de réinitialisation à l'intérieur du Bot, puis allez dans l'application SwitchBot -> Profil -> Récupération du micrologiciel et essayez de récupérer le Bot.
9. Si le problème persiste, veuillez nous contacter via la rubrique « Commentaires » de l'application SwitchBot. Lorsque vous nous contactez, veuillez fournir les informations suivantes :
- Photo de votre interrupteur
- Photo de l'installation du Bot
- Vidéo montrant que le Bot ne parvient pas à appuyer sur l'interrupteur
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