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  1. SwitchBot Help Center
  2. Lock Vision & Lock Vision Pro
  3. Troubleshooting

Troubleshooting

  • What Should I Do if Lock Vision Stays Offline in the App and Cannot Control the Lock?
  • What Should I Do if the Locking and Unlocking Positions Are Reversed?
  • What Should I Do if the Door Cannot Be Opened With a Physical Key?
  • What Should I Do if Lock Vision Pro Does Not Auto-Lock?
  • What Should I Do if Lock Vision Pro Cannot Be Unlocked With Face Recognition or Palm Vein Recognition?
  • What Should I Do If I Can’t Add Passcodes on SwitchBot Lock Vision and Lock Vision Pro?
  • What to Do If I Failed to Add Palm Veins to SwitchBot Lock Vision Pro
  • What to Do If I Cannot Enroll My Face on SwitchBot Lock Vision and Lock Vision Pro?
  • What to Do If SwitchBot Lock Vision and Lock Vision Pro Won't Connect to Wi-Fi and Can't Be Added to SwitchBot App
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