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What Should I Do if the Locking and Unlocking Positions Are Reversed?

SwitchBot Customer Support
  • Related Products: Lock Vision, Lock Vision Pro
  1. Make sure you are using the latch provided in the package.
  2. If the issue persists after using the provided latch, please record a video showing the locking and unlocking process, and send it to customer support via Feedback in the SwitchBot App.

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