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What Should I Do if Lock Vision Stays Offline in the App and Cannot Control the Lock?

SwitchBot Customer Support
  • Related Products: Lock Vision, Lock Vision Pro
  1. Check whether Standard Mode is enabled. The device can stay online only in Standard Mode.
  2. Check whether the Wi-Fi signal connected to the device is weak.
  3. If the issue persists, please contact customer support via Feedback in the SwitchBot App.

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