What to Do If I Cannot Enroll My Face on SwitchBot Lock Vision and Lock Vision Pro?

• Related Product: SwitchBot Lock Vision Pro, SwitchBot Lock Vision

1. Direct sunlight on the device or your face (including backlight situations) can mess with registration. Try installing it on the side of your doorframe using the included A+B mounting plates to see if it helps.

2. When wearing glasses, sunglasses, hats, or helmets, please expose your face as much as possible. There is a possibility of registration failure if it is too tightly hidden.

3. If your kids are having trouble with face registration, try having them stand about 90–100 cm (35–39 inches) away from the device when unlocking. Another option is to adjust the mounting height to around 1.2 meters (47 inches), which works well for both adults and kids. If needed, you can also try increasing the registration sensitivity in the settings for better results.

4. Please do not wear a mask when registering faces.

5. If the issue persists, please please contact us via Feedback in SwitchBot App. When contacting us, please provide with the following information:

• A video showing whether the infrared light blinks during registration