Before Purchase: Questions and Answers
- What Are the Limitations of the Unlimited Plan?
- AWS Data Storage and Processing Regions (Countries/Regions)
- What Is the Consumption Order for Subscription Quota, Free Quota, and Add-On Time Packages?
- Do Recording Files Need to Be Summarized Manually?
- What Are the Free Trial and Auto-Renewal Rules for the Pro Plan?
- How Are Pro Plan Benefits Issued and Quotas Reset?
Setup Guides
Troubleshooting
- What Should I Do If a Recording Fails to Transfer or the File Is Incomplete?
- What Should I Do If I Cannot Add the Device or Connect via Bluetooth?
- What Should I Do If the Firmware Update Fails?
- Why Doesn’t the Charging Indicator Light Up When I First Receive the Device?
- What Should I Do if the App Detects the Device but Cannot Connect, Register, or Add It?
- What Should I Do if I Have Already Subscribed to Another Plan and Cannot Use the Free Trial Plan?
Others
- If a Recording Contains Long Invalid or Silent Sections, Is Transcription Quota Consumed Based on the Effective Audio Duration or the Total Recording Duration?
- Will Previous Files Be Affected After I Cancel My Subscription?
- How Long Does It Take to Delete Stored Data and Backup Data After the User Manually Deletes Data?
- Will Data Be Automatically Deleted if the User Does Not Delete It Manually?