Before Purchase: Questions and Answers
- AWS Data Storage and Processing Regions (Countries/Regions)
- What Is the Consumption Order for Subscription Quota, Free Quota, and Add-On Time Packages?
- Do Recording Files Need to Be Summarized Manually?
- What Are the Free Trial and Auto-Renewal Rules for the Pro Plan?
- How Are Pro Plan Benefits Issued and Quotas Reset?
- Will There Be a Web or Desktop Version in the Future?
Setup Guides
Troubleshooting
- What Should I Do if the App Detects the Device but Cannot Connect, Register, or Add It?
- What Should I Do if I Have Already Subscribed to Another Plan and Cannot Use the Free Trial Plan?
- What Should I Do if I Don’t See the 6-Month Free Trial Plan After Entering the Subscription Page?
- Why Hasn’t a Summary Been Generated After the Recording Was Uploaded Successfully?
- Why Is AI Processing So Slow? (Transcription or Summary Stays Pending)
- Why Wasn’t a Daily Summary Generated for Some Days?
Others
- If a Recording Contains Long Invalid or Silent Sections, Is Transcription Quota Consumed Based on the Effective Audio Duration or the Total Recording Duration?
- Will Previous Files Be Affected After I Cancel My Subscription?
- How Long Does It Take to Delete Stored Data and Backup Data After the User Manually Deletes Data?
- Will Data Be Automatically Deleted if the User Does Not Delete It Manually?