Last updated: 2023.03.10

  • Applicable products: SwitchBot Outdoor Spotlight Cam
  • SwitchBot App version: 6.24 or newer
  • Device firmware version: V2.1.15 or newer

Regarding this issue, Please update firmware. New firmware version V2.1.14  (or newer version) fixed this issue. Try the following steps to proceed troubleshooting.

1. Make sure your SwitchBot app version is up to date.

2. Make sure your device has been added to the SwitchBot app.

3. If there is an update notification for the Outdoor camera in the app, Follow the steps below to upgrade the firmware version.

  • Go to SwitchBot app home page.
  • Tap the cam device's tile.
  • Tap Settings > Firmware Version.
  • Under the Device Update title, check for firmware version: "V33.X.XX" . Proceed to upgrade if needed.

4. If the update did not display, Please log out of your account, and log back in again. retry a firmware update to see if it helps.

5. If it doesn't work, Please submit a feedback to the support team regarding your appliance and remote control.

Send feedback

To receive a technical help from SwitchBot support team, follow these steps: 

On your same device, Go to SwitchBot app > Tap Profile > Tap Feedback > Select the product (which you need support for) > describe the issue in detail (with media if needed) as follows:

  1. Brand of appliance:
  2. Model of appliance:
  3. Model of the remote:
  4. Online purchase link of appliance(If possible):

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