Last updated: 2023.03.10

  • Applicable products: SwitchBot Outdoor Spotlight Cam
  • SwitchBot App version: 6.24 or newer
  • Device firmware version: V2.1.15 or newer

1. Make sure your SwitchBot app version is up to date.
2. Make sure that the Wi-Fi name (SSID) and password entered correctly. If we made a mistake before, we need to reset the camera and re-add it.

3. If the camera still fails to be connected, please try to uninstall the current SwitchBot app and update it to the latest version.

If the problem still persists, please feel free to let us know. We'll find you the best solution for you.



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