Outdoor Spotlight Cam failed to scan the QR code during setup

Last updated: 2023.03.10

• Applicable products: SwitchBot Outdoor Spotlight Cam
• SwitchBot App version: 6.24 or newer
• Device firmware version: V2.1.15 or newer

1. Make sure your SwitchBot App version is up to date.

2. Make sure the QR code on your cellphone is fully displayed and not hidden or covered.

3. Make sure the camera is clean and free from fingerprints, liquids, etc.

4. Make sure there are no significant light interference around.

5. Remove the transparent protective sheet on camera len.

6. When scanning the code, try adjusting the distance (10-20cm), angle, and position between the camera and the cellphone, to improve the chance of being scanned successfully.

7. If it still doesn't work, adjust the cellphone screen to the brightest and try again.

8. If you are using dark mode, turn off dark mode and try again.

9. If it still doesn't work, please contact us by opening the SwitchBot App on your device > Tap Profile Page >Tap Feedback > Select your device, or reach us with the popup icon on this page, and provide the following information:

• App screenshots when the adding process goes wrong.
• When did the problem first occur.
• What environment and lighting conditions is the camera used in.

After receiving the feedback ticket, we will analyze your question as soon as possible.

You can also contact our customer support team by phone, live chat, etc.