Failed to get verification code from SwitchBot?

SwitchBot app version <9.0

1. Try to re-type your email/username and make sure the password is correct. Please notice the auto-capitalize and space when you are typing.

2. If the email address and password are correct, please check your Trash or Spam folder. It's easily be recognized as a trash email.

4. If still not working, please follow the steps below and use your email to send an message to register@switch-bot.com. You can refer to the template on steps 3 to send the email or send a blank one. After that, please go back to the App and tap the button "I've Sent the Email". Then you will enter a new page where you can setup a new password for your SwitchBot account. When it is all done, your SwitchBot account is ready.

 

5. If all the above methods fail, you can send an in-App email to us regarding your requirement of signing up, changing your password, or account deletion.

 

SwitchBot app version ≥9.0

1. Try to re-type your email/username and make sure the password is correct. Watch out for any extra spaces or unexpected capitalized characters.
2. If you are 1000% sure you have entered the correct email, please check your Trash or Spam folder. The verification email is sometimes filtered into the junkbox.
3. Due to technical reasons, some email addresses might not be able to receive a verification code successfully. Please follow these steps,
   a. Tap Didn't receive any verification code? and choose Verify via Email
   
   b. Open your mail app and send an email to verification@switch-bot.com
   
   c. Tap I've Sent the Email
   d. Then you will be redirected to a new page where you can setup a new password for your SwitchBot account
4. Should all the methods above fail, you should contact our customer support team by sending an in-App email to us and we will be more than happy to help with any of your problems.