1. Try to re-type your email/username and make sure the password is correct. Please notice the auto-capitalize and space when you are typing.
2. If the email address and password are correct, please check your Trash or Spam folder. It's easily be recognized as a trash email.
4. If still not working, please follow the steps below and use your email to send an message to email@example.com. You can refer to the template on steps 3 to send the email or send a blank one. After that, please go back to the App and tap the button "I've Sent the Email". Then you will enter a new page where you can setup a new password for your SwitchBot account. When it is all done, your SwitchBot account is ready.